Privacy Policy

Effective Date: September 24, 2026

Lunavro ("Lunavro," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit or make a purchase through:

https://lunavro.shop/

1. Information We Collect

Depending on how you interact with our website, we may collect:

• Name;

• Email address;

• Shipping address;

• Billing address;

• Telephone number, when provided;

• Order details;

• Product and transaction information;

• Customer service communications;

• Information voluntarily submitted through our website.

Payment information may be processed by Shopify and third-party payment service providers. We do not intentionally store complete payment card information on our own systems.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders;

• Process payments;

• Arrange shipping and delivery;

• Provide order updates;

• Process returns, exchanges, and refunds;

• Respond to customer service inquiries;

• Prevent fraud and unauthorized transactions;

• Maintain website security;

• Improve our website, products, and services;

• Comply with applicable legal and regulatory requirements.

3. Shopify and Third-Party Service Providers

Our online store is powered by Shopify.

We may use third-party service providers for services including:

• Payment processing;

• Shipping and delivery;

• Order fulfillment;

• Website hosting;

• Analytics;

• Customer support;

• Fraud prevention;

• Website security.

These providers may process information as reasonably necessary to provide their services and as permitted by applicable law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Provide essential website functionality;

• Remember preferences;

• Understand website usage;

• Improve website performance;

• Support analytics;

• Support advertising or marketing activities where applicable.

You may be able to manage cookies through your browser settings and available privacy controls.

5. Marketing Communications

Where permitted by applicable law, we may send promotional communications if you have chosen to receive them.

You may unsubscribe from marketing communications by following the unsubscribe instructions included in the communication.

Transactional communications relating to orders, payments, shipping, returns, refunds, or customer service may still be sent when necessary.

6. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Fulfilling orders;

• Maintaining business records;

• Processing refunds;

• Resolving disputes;

• Preventing fraud;

• Complying with legal obligations.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information;

• Request correction of inaccurate information;

• Request deletion where legally applicable;

• Object to or restrict certain processing;

• Withdraw consent where processing is based on consent.

For privacy-related requests, contact:

PaceyEllianna3531@outlook.com

We may need to verify your identity before processing certain requests.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children where prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

10. International Data Processing

Depending on our service providers and business operations, personal information may be processed or stored in countries other than your country of residence.

Where required by applicable law, appropriate safeguards will be used.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be posted on this page with a revised effective date.

12. Contact

For privacy questions or requests:

Lunavro
Email: PaceyEllianna3531@outlook.com
Website: https://lunavro.shop/